Résumé
Customer oriented and rigorous ERP Project Manager / Business Analyst. I have been part of large complex ERP implementation, and I have been leading one. Genuine enthusiasm for resolving business challenges through IT solution. As I have a Supply Chain background, and as ERP are the reflect of how a company is operating, it allows me to analyse, suggest improvement, configure, test and train end users.
Expériences professionnelles
Business analyst / it project manager
ESSILOR SHARED SERVICES PHILIPPINES INC.
De Avril 2018 à Aujourd'hui
● Project Manager on 6 outsourcing Europe projects - 23 resources (Dev/Support):
- Point of contact for Europe customers
- Developers tasks follow up
- KPI Reporting for customers and management
- Report of Billable hours for customers
- Weekly reporting meetings
- Kick off presentations/Go live
● Project Manager on Outsourcing Customer Service (email/phone) implementation
- Customer requirement gathering
- Set up and run mode costs estimation
- Business Proposal
- Coordination of Training Plan / Acceptance criteria / Go Live
- Project follow up and reporting
● Creation of a new application (Consumer database + Studies management for R&D)
Business Analyst role - Agile Project
- Service Request Document creation
- SOW Document creation
- Meeting with Customer to gather requirements (11 Sprints)
- User stories writing
● Business Analyst / Project Manager on the creation of a KPI Sales & Marketing Dashboard for Corporate Strategy
- Customer requirement gathering
- Cost estimation and Business proposition
- Translating the customer needs to the developers
- Follow up of developments and presentation to Customer
- Monthly Billing
*Agile Project Management Training: Phoenix One Knowledge Solutions Inc. (4 days)
Business analyst / erp deployment manager
CROIX-ROUGE , Paris - CDD
De Novembre 2016 à Novembre 2017
The objective of this project is to deploy the Supply Software Qualiac on the 120 plants of the Red Cross all over France.
The Project is supported by developpers and consultants with whom I have to work closely. Especially the developers, when the end users ask for improvement or using data analysis to formalise the evolution of the software. The goal is to have software as close as possible to the best practices of the Red Cross and also have a harmonised way to work.
- Project communications creation and presentation
- Self training on Qualiac ERP
- Data collection
- Software configuration
- Data analysis
- Identification of improvements and risks
- Requirements specification
- Evolutions testing
- Project follow up
- User manuals creation
- End Users training
- Users support (phone + mail)
- Choice of supplier for the E Learning Plateform
- Formalisation of the needs and negotiation with the supplier
- Identification of modules to create based on the software utilisation by profile
- Interactive E Learning courses creation with Articulate Storyline (The user feels like he is using the software)
- Configuration of the E learning Plateform, creation of the Catalogue and creation of the User Manual
- Training of a new deployment manager
- Training of consultants on the software configuration and files importations
- Consultants tasks management, control of deliverable
linkedin